Our follower Sam, is a regular family man aiming to improve his future prospects. He is thirtysomething as well as married with two children. He copes with his family in rented lodging with the regional council assigned housing organization. He works full time 9-5 with the neighborhood council as a HR policeman as well as is additionally a part-time mature pupil researching Business Monitoring 2 nights weekly.

Sam mosts likely to nearly every house video game and around 5 away video games per period, however he is not a period ticket owner. He angled manage the one-off cost and does not know concerning the budget strategy payment terms. He typically satisfies a pal at a regional club before residence video games, as he thinks it is too expensive to eat and drink in the arena.

Sam has a ‘Locals and Fans’ smart card released by the neighborhood football club as part of a joint endeavor with the neighborhood council. The card is a Football Club Membership Card with a shut bag, a payment center that is only valid in the arena as well as the club’s retail outlets (a closed purse possessed as well as operated by or on behalf of the club can produce numerous hundreds of extra pounds in additional income as well as performance gains).

The ‘Residents as well as Fans’ smart card also allows repayment by Europay/ MasterCard/ Visa (EMV) and is Regional Authority Smart card Criteria e-Organisation (LASSeO) & Integrated Transportation Requirements Organisation (ITSO) certified. This suggests that it can be utilized to get to council provided solutions as well as on regional transport. The card has actually additionally been developed as well as encoded based on the arising Criteria for Smart Card Innovation in Stadia.

MONDAY

Sam visit to the club’s internet site and also checks the fixtures for the coming month. He chooses to purchase 2 tickets for tomorrow evenings cup game, when he will certainly take a friend from work who has actually never ever been before. Sam simply enters his ‘Residents as well as Fans’ smart card number into the acquisition display. He picks to spend for the ticket with the EMV repayment. As soon as the purchase is complete Sam examine his Commitment factors balance and also it has enhanced by 200 (100 per ticket) He selects the ‘print in the house’ alternative, prints both barcoded tickets and after that sets off for work.

The bus arrives. Sam hops on as well as presents his ‘Homeowners as well as Advocates’ card, which shops his ITSO compliant month-to-month bus ticket to the reader.

At the office Sam uses his ‘Locals and also Fans’ smart card at the office building access control reader. This permits him to open up the main entryway door. Due to the fact that the card additionally serves as Sam’s staff pass it likewise has his image as well as offers him accessibility to his workplace as well as other relevant locations in the structure. At lunch Sam is hectic so he decides to eat at the personnel restaurant. Most personnel have council issued cards for Accessibility ID and also to spend for food however Sam’s can use his ‘Homeowners and Supporters’ card in all council team dining establishments. Nonetheless, the e-purse used in council dining establishments does not allow Sam to accru points, unlike the other e-purse likewise on the card.

At 17:00 Sam leaves the workplace as well as takes a trip home on the bus once more utilizing his ‘Homeowners as well as Supporters’ card, which shops his ITSO certified monthly bus ticket.

Monday is among the two nights a week that Sam participates in a part-time training course held at the football club meeting centre.

Sam drives to the stadium and provides his ‘Residents and Advocates’ smart card to the auto parking barrier. This opens up as the CRM system informs it that Sam is Examining this evening so is entitled to totally free car park. As soon as the evenings study is over Sam leaves the parking area using the ‘Residents as well as Advocates’ card to open the exit obstacle.

When Sam obtains home he checks his Commitment Factors balance once more and sees that he obtained 50 factor for participating in university, as becomes part of a neighborhood ‘Self Growth’ program run by the council and also supported by regional organizations.

Number of uses of the ‘Citizens and Fans’ card. (10 ).

Week in the Life of a Football Advocate with a Citizen’s Smart Card

Component 2 of 8

TUESDAY

Sam follows his normal routine utilizing the ‘Residents and also Supporters’ smart card on the bus and also to access his office complex. At lunch time he goes in to the library as well as borrows a book connecting to his Service Management training course. He makes use of the self-service desk and also offers the ‘Locals and also Advocates’ smart card to register the lending of the books, as the card likewise works as a library card.

Sam decides to go straight to the football club from the workplace and also fulfills his pal outside the arena. Sam becomes aware that he has actually forgotten his ticket, yet is not worried as he just goes to the club shop where they reviewed his card and also verify he was released with a valid ticket. They then validate the access control system to accept the card. (Actually Sam did not require to do this as when he utilized the card to ID himself on the internet the previous day when acquiring the tickets, the card as well as the barcoded ticket were immediately contributed to the gain access to control system as legitimate for access for this game. The system nonetheless would just accept the first form i.e. card or ticket for entrance, when one type had been utilized the 2nd would be automatically rendered void this is for safety and security as well as income defense objectives.).

Sam’s friend gets here as well as they both go into the arena Sam with the ‘Homeowners and Supporters’ smart card as well as his good friend with his very own barcoded ticket. In the stadium Sam as well as good friend both get a beverage as well as something to eat. As Sam has the ‘Locals and also Fans’ smart card he goes straight to the cashless settlement line up which is much shorter than the cash line. To boost take-up of the new ‘Locals as well as Advocates’ card there is a price cut on all products when paying with the pre pay e-purse. Sam pays using the shut e-purse as well as he is served quicker than his good friend that is paying with cash. Sam additionally conserves money. Sam after that receives a text message from the football club Occasions Team thanking him for entering the stadium early as well as provides him a BOGOFF (Buy One Get One Free of cost) offer on the new line in pasties from a neighborhood bakers if he uses his closed e-purse for payment.

Sam and close friend see the initial half throughout which Sam tops up his e-purse on his ‘Homeowners as well as Advocates” smart card by text Then at half time he capitalizes on the BOGOFF deal.

After the suit close friend Sam utilizes his ‘Locals and also Advocates’ smart card for the bus journey residence. In the house Sam checks his loyalty account and sees a total of 125 new points from his purchases and also due to the fact that he went into the stadium early.

Number of uses of the ‘Citizens as well as Advocates’ card. (10 ).

Week in the Life of a Football Advocate with a Local’s Smart Card.

Component 3 of 8.

Wednesday.

Sam follows his usual regular into work utilizing the ‘Citizens and Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.

When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.

After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.

At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.

Number of uses of the ‘Residents and Supporters’ card.( 14 ).

Week in the Life of a Football Supporter with a Resident’s Smart Card.

Part 4 of 8.

Thursday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.

Sam has study leave in the afternoon and smart watch  travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.

As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.

Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.

When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.

Number of uses of the ‘Residents and Supporters’ smart card (12 ).

Week in the Life of a Football Supporter with a Resident’s Smartcard.

Part 5 of 8.

Friday.

Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.

At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.

As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.

After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.